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Privacy Notice
Effective 25 May 2018
This is the privacy notice of RADFoto, RADPhoto and RAD Photographic. In this document, "we", "our", or "us" refer to RADFoto
Introduction
This is a notice to inform you of our policy about all information that we record about you. It sets out
the conditions under which we may process any information that we collect from you, or that you
provide to us. It covers information that could identify you (“personal information”) and information that
could not. In the context of the law and this notice, “process” means collect, store, transfer, use or
otherwise act on information.
1. We regret that if there are one or more points below with which you are not happy, your only
recourse is to leave our website immediately. This may affect the services we are able to
provide to you.
2. We take seriously the protection of your privacy and confidentiality. We understand that all
visitors to our website are entitled to know that their personal data will not be used for any
purpose unintended by them, and will not accidentally fall into the hands of a third party.
3. We undertake to preserve the confidentiality of all information you provide to us, and hope
that you reciprocate.
4. Our policy complies with UK law accordingly implemented, including that required by the EU
General Data Protection Regulation (GDPR).
5. The law requires us to tell you about your rights and our obligations to you in regards to the
processing and control of your personal data. We do this now, by requesting that you read
the information provided at www.knowyourprivacyrights.org
6. Except as set out below, we do not share, or sell, or disclose to a third party, any
information collected through our website.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of
your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall
immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis
under which we have determined that we can continue to process your information.
1. Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise
agree to our Terms and Conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you
give us. Some of this information may be personal information.
We may use it in order to:
1. process an order you have submitted
2. provide you with Technical Support
3. provide you with a quotation or specification
4. respond to an ’expression of interest’ in one of our offerings
5. send you communications which you have requested and that may be of interest to
you. These may include information products or services
6. process a job application
We process this information on the basis there is a contract between us, or that you have
requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide
statistical information, for example to monitor our performance with respect to a particular
service we provide. If we use it for this purpose, you as an individual will not be personally
identifiable.
We shall continue to process this information until the contract between us ends or is
terminated by either party under the terms of the contract.
2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us,
such as when you browse our website or ask us to provide you more information about our
business, (including but not limited to RADFoto products and services, specifications,
quotations or Technical Support,) you provide your consent to us to process information that
may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information.
Sometimes you might give your consent implicitly, such as when you send us a message
by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we
do not use your information in any way that would identify you personally. We may
aggregate it in a general way and use it to provide statistical information, for example to
monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time pass your name
and contact information to selected associates whom we consider may provide services or
products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it
can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us via the eMail address on the Contact Us page.
However, if you do so, you may not be able to use our website or our services further.
3. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information
in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or
if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
4. Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the
content while we investigate.
If we think your complaint is vexatious or without any basis, we shall not correspond with
you about it.
5. Information relating to your method of payment
In the event that we require you to provide your payment information, we take the following
measures to protect your payment information:
5.1. Access to your payment information is restricted to authorised staff only.
5.2. We do not keep your payment information. It is immediately destroyed once the
transaction is complete.
6. Job application and employment
If you send us information in connection with a job application, we may keep it for up to 6
months in case we decide to contact you at a later date. We will ask for your consent if we
wish to retain your details for longer than 6 months.
If we employ you, we collect information about you and your work from time to time
throughout the period of your employment. This information will be used only for purposes
directly relevant to your employment. After your employment has ended, we will keep your
file for six years before destroying or deleting it.
7. Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect
the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our organisation.
We keep personally identifiable information associated with your message, such as your
name and email address so as to be able to track our communications with you to provide a
high quality service.
8. Complaining
If we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to
give to that other person some of the information contained in your complaint. We do this as
infrequently as possible, but it is a matter for our sole discretion as to whether we do give
information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess
the level of service we provide, but not in a way that could identify you or any other person.
Use of information we collect through automated systems when you visit our website
9. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our
website are recorded.
We record information such as your geographical location, your Internet service provider and
your IP address. We also record information about the software you are using to browse our
website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our
website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly
could be used to identify you personally, even if you are not signed in to our website.
Disclosure and sharing of your information
10. Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as
it relates to clients or customers who instruct their credit card issuer to cancel payment to
us without having first provided an acceptable reason to us and given us the opportunity to
refund their money.
11. Data may be processed outside the European Union
Our website is hosted in the United Kingdom.
We may also use services in countries outside the European Union from time to time in
other aspects of our business.
Accordingly data obtained within the UK or any other country could be processed outside
the European Union.
Access to your own information
12. Access to your personal information
12.1. At any time you may review or update personally identifiable information that we
hold about you, by using the eMail address on the Contact Us page.
12.2. To obtain a copy of any information that is not provided on our website you may
send us a request at the eMail address on the Contact Us page.
After receiving the request, we will tell
you when we expect to provide you with the information, and whether we require any
fee for providing it to you.
13. Removal of your information
If you wish us to remove personally identifiable information you may contact us at
the eMail address on the Contact Us page.
This may limit the service we can provide to you.
14. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we
shall first take reasonable steps to verify your identity before granting you access or
otherwise taking any action. This is important to safeguard your information.
Other matters
15. Use of site by children
15.1. If you are under 18, you may use our website or services only with consent from a
parent or guardian
15.2. We collect data about all users of and visitors to these areas regardless of age, and
we anticipate that some of those users and visitors will be children.
16. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to
encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL
by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or
toolbar.
17. How you can complain
17.1. If you are not happy with our privacy policy, or if have any complaint, then you
should tell us by email. Our address is the eMail address on the Contact Us page.
17.2. For further information about our complaint handling procedure, email
us using the eMail address on the Contact Us page.
17.3. If a dispute is not settled then we hope you will agree to attempt to resolve it by
engaging in good faith with us in a process of mediation or arbitration.
17.4. If you are in any way dissatisfied about how we process your personal information,
you have a right to lodge a complaint with the Information Commissioner's Office.
This can be done at https://ico.org.uk/concerns/
18. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information
only for as long as required by us:
18.1. to provide you with the services you have requested;
18.2. to comply with other law, including for the period demanded by our tax authorities;
18.3. to support a claim or defence in court.
19. Compliance with the law
Our privacy notice has been compiled so as to comply with the law of every country or legal
jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your
jurisdiction, we should like to hear from you. However, ultimately it is your choice as to
whether you wish to use our website and/or our services.
20. Review of this privacy notice
We may update this privacy notice from time to time as necessary. The terms that apply to
you are those posted here on our website on the day you use our website. We advise you to
print a copy for your records.
If you have any question regarding our privacy notice, please eMail us using the eMail address on the Contact Us page.
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